Credit Control Room

Hello, this is Moneycanny. How can I help you, Sir?

This is Pond. Thames Pond. Its regarding my card accounts.

Hello Mr. Pond. Ill definitely answer your queries, before that please give a few details for our verification.

Okay, thank you Mr. Pond. Now please tell me.

Well, Ms err you see. Ive multiple card accounts with you a few of which Ive been trying to close for over a year now. Every time they say my requests are being forwarded, but ultimately I get charged for annual fees for cards Ive forgotten about.

Im sorry about that Mr. Pond. But Mr. Pond, the annual fees got waived every time.

But I want them closed, cancelled.

Ill definitely forward your request Mr. Pond. But Sir, you are our esteemed customer and we get extremely sorry if people like you want to close your accounts.

The problem is I dont need them. You can see that Ive never used some of them for years.

Mr. Pond, our cards are very powerful and have a lot of benefits. And you may need them in any kind of emergencies. So why not to keep them, its free too.

But I dont need them. And Im not a beggar to ask you for waivers again and again.

Right, Mr. Pond. Im making this and that account lifetime free. This I can do immediately online.

But I dont

Mr. Pond. You have an excellent track record with us and thats why we can do this for you. You are a special privileged customer. In fact, Ive a pre-approved Nut Credit offer for you.

No. Im not interested. You are not closing my dead accounts and on the top of that you want to give me an additional card!

Nut Credit saves you a huge amount of money on everythingpurchases, transactions, withdrawals everything. Some are without service charges and totally free, Mr. Pond.

No, Im not interested.

Nut Credit relieves you of the big burden of paying the high normal rate of interest month after month. Its on a daily basis and really hassles free.

Im not

Nut Credit also operates like any savings or current accounts and so you enjoy all the associated benefits accordingly. This is an offer made just for customers like you, Mr. Pond.

But Im

Nut Credit charges you only a nominal annual fee and a still smaller renewal fee every year. Mr. Pond, when you start getting the huge benefits youll really feel its nothing.

But

Thank you, Mr. Pond. Youll get your new card in ten working days. Is there anything I can help you, Sir?

Wellyesnobut...

Thanks for calling Mr. Pond. Have a great day.

***

Chinmay Chakravarty is a professional specialized in the creative field with over two decades of experience in journalistic writing, media co-ordination, film script writing, film dubbing, film & video making, management of international film festivals and editing of books & journals. Started career with a stint as a freelance journalist and then joining Indian Information Service. Employed by the Ministry of Information & Broadcasting, Govt. of India, worked at Films Division, Mumbai as Sr. Commentary Writer from 1987 to October, 2006. Presently working in Mumbai Doordarshan, TV channel of Govt. Of India, as a News Editor.

Advantages of Outsourcing

To a layman, outsourcing would seem like a waste of time and money, as well as an unneeded complication. After all, why send business abroad when the work can probably be done better right at home? To a politician, the issue of outsourcing serves as a fortified objection to taking jobs away from our own countrymen. Sympathy towards this issue may elicit a few votes, but nothing more.

But to a businessman, outsourcing is a modern day boon. Outsourcing grants businesses the freedom to dump non core, yet important sectors of its administration on companies specializing in those very individual aspects. Thus, leaving the businessman free to wholly concentrate on those areas of the company that bring in the real moolah.

The most enticing advantage of outsourcing is the cost effective factor. Human resource and IT services in the United States or Europe are not exactly inexpensive. Lets avoid complicated business jargon and say that outsourcing is basically an option that offers these services at a much, much lower rate i.e., a cheap but highly productive mass work force. Let us take India as an exemplary illustration.

Thousands of highly intelligent people graduate in a variety of fields each year. Almost all of them speak English better than the English, and have dreams of making big money in a short period of time. The boom of BPOs in the last 10 years has given them a chance to realize those dreams. It provides them with the opportunity to stay close to home and earn almost as much as they would if they took up a job abroad. On an average, an individual would earn $ 300 to $ 500 per month. A small sum to an American, but an Indian would be quite happy with that salary considering the conversion rate. Its a win win situation for your business as well as the company youre outsourcing to.

There is no dearth of candidates willing to suffer incessant night shifts. Due to a constant effort of having to prove themselves, you can be assured of enhanced quality and productivity at all times. The company you outsource to will always be sure to reach your targets, deliver on time, ensure stringent security and maintain a level of productivity which wont tempt you into taking your business elsewhere. Employees are regularly evaluated and terminated if found wanting in any aspect. The entire process of recruitment and the hassles involved with finding (and sustaining) the right person for the job is taken off your shoulders.

By 2006, in addition to human resources and IT services, companies that take on offshore contracts will also offer tax preparation and back office services. Hundreds of commerce students graduate in India each year and go on to become chartered accountants in a country where there is no dearth of them. Offering these services to countries abroad would be lucrative for both parties. The most advanced security procedures will be employed in this regard.

It all comes down to the money. Lets face it; we live in a material world. And the technical term for material is moolah. So until the day the cons of outsourcing outweigh the monetary factors (read pros), outsourcing; as a legitimate and lucrative way to do business, is here to stay.

Beneifer Irani offers useful advice on outsourcing and BPO solutions. To find BPO services india, web design India, outsourcing services India, visit http://www.impetustech.com